1. How do I cancel the
order, I have placed?
You can cancel your order before it
has been packed at our warehouse. If your order has already been shipped, you
can refuse it at the time of delivery and refund will be processed into the
source account, if order amount was paid online.
2. How do I create a Return
You can create a Return in three
the item to be Returned
details requested and create a return request
3. I have created a Return request. When will the product be picked up?
Number of days to pickup a product
may vary as per the Logistics team that will be assigned to pickup your
product. The product will be picked anywhere between 4 – 7 days.
4. I have created a Return
request. When will I get the refund?
Refund will be initiated upon
successful pickup as per the Returns Policy. The refund amount is expected to
reflect in the customer account within the banking timelines.
5. Where should I self-ship
You can send the return to any one of
the following returns processing facilities depending on your location. Kindly
do not send it to on any other address as the package would not be acceptable
then. Please address the return shipments to the seller you purchased the
products from, details of which can be found on your order invoice.
Our US Address
11923 NE Sumner
Oregon, 97220 – USA
6. I was charged handling
fee for my order. If I cancel my order, will I get back these charges along
with the refund?
How can I modify my order after
having placed it?
ADD/ REMOVE A PRODUCT
Unfortunately, after you have placed an order, you won’t be able to add
or remove a product to/from your order. But you can place a new order for
the desired products.
Once you have placed your order, you cannot change the delivery
address/phone number / Email id . However, you may cancel your order and place
a new one with the preferred address/phone number / Email id
Please note: An order shall be delivered at a single address
only. We do not accept requests for delivering at multiple locations in a
single order. We request you to place separate orders for separate locations.
CHANGE DELIVERY DATE
We try to deliver all your orders in the earliest time possible. However,
if you want delivery at a later date, please coordinate with the
courier person once he gets in touch with you.
have placed my Order! What’s next?
After you have placed the order, we will send you a
CONFIRMATION email and SMS with delivery details. We will try to dispatch your
order as soon as possible and will keep you informed at every step of the way.
You can also track your order through our website or
app by visiting ‘My account’ section.
Please note: It sometimes takes upto 48 hours for the
tracking to be updated after an order is placed.
How will I know if order is
When your order is confirmed:
We will send you a message. Do check your phone. We
will put through an e-mail with the details of your product. Be sure you go
You can also check the order in the “My
is Smart Shop Box’s Cancellation Policy?
You can cancel an order until it has not been packed
in our warehouse. Any amount paid will be refunded back to the same mode
as was chosen by you to make the payment.
Please note we do not accept the order cancellation request once your order has been packed. In case delivery is attempted, we request you to deny acceptance if you do not wish to keep the product.
10. How many days does my product come to my address?
Depending on the shipping company, free shipping will be delivered to your address in the USA within 30-45 days at the latest. This period shows the time to be delivered at the latest. In less time your cargo can be delivered to you.However, there may be disruption in the days when the cargo company does not work (such as holidays, special reasons, natural disasters, etc.). Thank you in advance for your excuse.
11. Where is my package?
Smart Shop Box is a tracking solution provider and do not physically handle the shipment of packages in any way. AfterShip is integrated with 400+ couriers to track and display the latest status of your package only.
There is a possibility when there is no update about your package for long time and this raises question in your mind. There are a few possible reasons as mentioned below.
- Delivery time varies a lot from country to country and is dependent on type of service chosen by your courier.
- Some services may take as long as 4 months to ship a package from one country to another e.g. China to USA.
- On top of this there are additional checks e.g. custom checks done by various countries. This all may add to show your package in transit for a long time.
- Your package is stuck in customs due to various reason e.g. Correct custom duty amount is not paid etc.
What should you do?
- Always note down the type of service used by your seller and ask for approximate number of days it is going to take for delivery while placing order.
- Always check with your seller about customs agreement and duties. You should clear it beforehand whose responsibility is it to pay extra duty charges.
- If Package is coming from overseas (other country), it is safe to assume that delivery may take longer than usual in few cases.
- Reach out to your courier/shipping company along with your shipment tracking number and additional details e.g. name, address etc.
- Request your courier/shipping company to check status of your package.
- In case you do not have tracking number with you or you are not sure about which courier/shipping company is handling your package, please reach out to your seller/shipper to obtain this information.
- You can also check with your shipper/seller about the service type used by him and approximate lead time to obtain delivery.
- You may consider using premium delivery methods in future. This will bring faster delivery and peace of mind to you.